Mobile App Heatmap – Not All Taps Are The Same

In 2023, we’re looking at around 5.25 billion smartphone users worldwide, with a yearly increase of about 4.9%. This underlines the ongoing trend of mobile taking desktop visits in the latter half of the decade.

Together Android and iOS offer close to 6 million mobile applications today. Given the unprecedented speed at which mobile apps are taking over the digital space, it is imperative to understand user behavior in-depth to deliver converting mobile experiences. While taps underline mobile usage, desktop visits are driven by clicks. Consequently, experiences need to differ.

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For example, one of the derived inferences from the tap versus click difference is the fact that mobile app screens do not have the luxury of combining multiple elements on a single page as their desktop counterparts. The page would be prone to erroneous taps because of a high density of elements resulting in a categorically horrible experience.

This is just one of the many examples of how user experience designers might want to factor in innate differences between devices and incorporate these in the prototyping stage. One of the most powerful mechanisms to identify if your mobile experiences are optimized for delight (and hence conversions!) is to study mobile heatmaps.

What is a mobile heatmap?

Mobile app heatmaps capture users’ in-app interaction and engagement and visually present the data using an overlay of colors. Red (warm) areas indicate high user engagement, whereas blue (cool) areas indicate low engagement.

This color-based projection of interaction and engagement data onto the mobile screens allows you to comprehend exactly where your app users are focusing simply by looking at the overlaid aggregated usage data. This aggregation helps businesses in two ways:

1. Abstract a large amount of engagement data and concentrate them in hot vs. cold zones for quick interpretations.
2. Identify UX improvement opportunities by identifying areas of traction (or lack of.)

How does a mobile app heatmap work & how is it different from a browser heatmap?

Unlike website or browser heatmaps that gather data based on mouse interaction like clicks and scrolls, mobile heat map app collects users’ touch data. It makes mobile app heatmaps much more complex than website heatmaps as the captured data is gesture-based—the SDK of the heatmap tool you select captures every micro-interaction on the app, with all gestures saved on respective screens, which gets aggregated to generate mobile app heatmaps.

Even though both the heatmap types serve the same purpose, i.e., increasing conversions, the way these heatmaps function and the nature of the collected data are highly contrasting.

Another significant difference between the two is that while for website heatmaps, a website’s HTML code serves as the base and websites appear the same across all operating systems (like Android, and iOS). But that’s not how mobile app heatmaps work; it is much more complex. Mobile app heatmap tools have to consider their respective development platforms (like IONIC, Native, etc).

The complexity magnifies because the same app could be different for different operating systems. In simpler terms, the number of variables impacting mobile app render is multifold compared to desktop renderings, making them prone to UI/UX inconsistencies.

Download Free: Mobile App A/B Testing Guide

What are the benefits of using a mobile app heatmap?

The benefits that app owners can reap from using mobile app heatmaps are endless. Every industry can have its own unique set of use cases and pain points they solve using heatmaps. 

Let’s look at some reasons that make a heatmap app a necessity, not a luxury, in a business’s toolkit.

Improve user engagement

Don’t wait until issues arise to leverage heatmap mobile analytics. Regularly monitoring how users interact with the UI elements through mobile heatmaps is crucial to keep up with their changing behavior in your app. 

Are users engaging less with the main CTA button? Or perhaps they are scrolling less toward the screen’s bottom?

Sometimes, the UI may seem a bit messy, leading users to make unintended clicks or taps. If you suspect such issues, run a hygiene check and tidy things up to ensure a friendly user experience. 

Formulate data-backed hypothesis

User engagement with UI elements has a significant impact on your business growth. More engagement with the right elements (conversion points) indicates users are progressing through the conversion funnel, while less engagement suggests the opposite. 

For example, if users aren’t interacting with the add-to-cart button, it means they’re not moving to the next step for some friction they’re encountering. 

You can formulate and test hypotheses to see if making certain changes improves user interaction with the button. 

This is consistent across your app. You can formulate and run tests based on heatmap data to improve user engagement and increase conversions.

Grow conversions and sales

The stronger your hypotheses rely on user behavioral data, the higher the chances of test success. 

So, if you hypothesized that making the add to cart button sticky will capture user attention, backed by behavior research using heatmap data, your test is likely to succeed. 

This, in turn, improves your metrics, conversions, and sales. Even if the test doesn’t yield the desired results, don’t give up. Run an iterative test and see how it goes. Overall, the more you align your mobile experience with users’ expectations, the more encouraged they will be to engage with your app, pushing your sales upward. 

How are UI and UX related?

UI and UX are very closely knit—the UI of an app is optimized to improve its UX.

Everything that an app user sees on their screen comprises the app’s user interface, i.e., UI or mobile app interface. It can be broadly divided into content, images, layout, color schema, CTA buttons, and navigation. Mobile app heatmap’s gesture tracking captures each tap, swipe, and zoom on every single page of the app, thereby providing user behavior insights to optimize each element of the mobile app interface.

For instance, an eCommerce app’s analyst or interface designer can identify distractions and confusing content or discover broken links that keep preventing visitors from signing up and becoming loyal users, simply by looking at the touch heatmap of the app’s login page.

Or, the marketing teams of a travel app can apprehend if the icon they added to take users directly to the app’s home screen from anywhere on the app is discoverable enough or not. If users keep tapping on other elements and areas on the screen before finding the right button, it can indicate a navigational flaw in the app that needs optimization.

Analysts, interface designers, and marketers across industries can use mobile app heatmaps to iteratively optimize all the elements comprising an app’s UI, thereby improving its UX. 

User Experience is what the app users experience on your app—the better the experience, the higher the engagement. The more intuitive and optimized the elements of the app interface, the better the experience, hence, the higher the engagement.

There is an 88% chance for online consumers to be less likely to return to a site after a bad experience. If 88% of the opportunities are lost, your app’s core conversion metrics will take a sizable hit.

Top KPIs that can be improved with heatmap apps

Mobile heatmaps shed powerful insights on improving engagement KPIs. In fact, by complementing your testing efforts, they also help boost your revenue metrics. Here are some KPIs you should keep an eye on to get an authentic view of your app performance. 

Time on-page

Time on Screen(ToS) is based on sessions and starts when a user opens the app and ends when they exit. This metric measures the duration for which the user is actively interacting with the app. 

Let’s say you have a mobile app for a weather service, which displays current weather conditions, as well as a 7-day forecast. By examining the mobile app heatmaps, you notice that users tend to spend the most time on the current weather conditions. 

With this information, you might consider enhancing the display of current weather details, making it more interactive or personalized to keep users engaged longer. This will have a direct positive impact on ToS. 

The number of interaction events

Most mobile heatmaps will point you towards areas that drive taps but are not supposed to. These areas can be anything—text elements that are high on emotion (“Latest and greatest handset!”), visual elements that are meant to serve as cues but do not, a down arrow that does not do anything, etc. 

Through mobile app heatmaps, you can make a note of these and trigger an action corresponding to these events. For example, if users frequently tap on a down arrow that doesn’t have a function, you could make it perform a specific action, like jumping down the page, to align the app’s functionality with user expectations.

Stickiness ratio

The stickiness ratio measures how often users engage with your app. You calculate it by dividing daily active users by monthly active users. To improve this ratio, you can use heatmaps to understand user behavior and explore optimization opportunities.

For instance, you own a new publishing app. You find that users are often tapping on the news headline, but there’s no clear way to navigate back to the main menu and explore other articles. 

With heatmap data, you can redesign the user interface to make it easier for users to explore the app further, thereby improving the stickiness ratio.

Retention

The retention rate is a crucial metric that indicates whether your app offers real value to users. It quantifies how many users return to your app after their initial use. This is a strong indicator of user satisfaction and the app’s overall performance. To calculate the retention rate, divide the number of monthly active users by the number of app installations. 

Want to know how different mobile apps can improve retention by using heatmaps? Read this blog and understand the role played by user experience analytics in-app user retention.

Purchases

Heatmaps can be a game-changer for increasing purchases by mobile app users, no matter which industry your app belongs to. 

Imagine you own an eCommerce app, and your goal is to boost in-app purchases. Mobile heatmaps tell you where users are looking, what they’re clicking on the most, and which parts of the screen they’re totally ignoring. 

Now, let’s say you notice that users almost never click the checkout button because it’s kind of hidden by the more prominent ‘continue shopping’ button. 

So what can you do? You can run an experiment tweaking things like button placement, color, and size to make the checkout button more eye-catching. That way, more visitors will be nudged to complete their orders and make more purchases. 

Customer lifetime value

Customer Lifetime Value (CLV) is the total revenue a business can earn from a customer during their relationship with the app. A high CLV means your app boasts loyal, higher-spending users. 

Imagine you have a mobile gaming app, and your goal is to increase CLV by keeping users engaged and encouraging in-app purchases. 

By examining heatmap data, you observe that some players tap on specific virtual elements but don’t complete the purchase. This could indicate hesitation or confusion among the players. 

Based on these insights, you optimize the in-app purchase experience. You improve the layout, add more payment options, and provide clearer instructions for completing purchases. 

Due to these heatmap-informed optimizations, you see an increase in in-app purchases, longer player retention, and therefore higher CLV. 

Mobile heatmaps shed powerful insights on improving engagement KPIs. Two ways in which you can use heatmaps are to improve:

Time on-page

A mobile heatmap can throw light on the most significant elements getting traction so that you can rearrange content order, directly increasing your time-on-page.

The number of interaction events

Most mobile heatmaps will point you towards areas that drive taps but are not supposed to. These areas can be anything—text elements that are high on emotion (“Latest and greatest handset!”), visual elements that are meant to serve as cues but do not, a down arrow that does not do anything, etc. 

Through heatmaps, you can make a note of these and trigger an action corresponding to these events. For example, clicking on your down arrow can make the user jump down the page.

What are the best mobile app heatmap tools?

VWO Insights – Mobile App

VWO Mobile Insights offers real-time visibility into user actions, enabling you to pinpoint friction points and user behavior trends across multiple sessions through a comprehensive timeline view. 

Using its color-overlay heatmaps, you can visualize click patterns and engagement hotspots in your app. Further, you can implement your findings with session recordings. Additionally, you can collaborate with your team and share valuable discoveries within or outside your VWO account. 

VWO’s lightweight Android and iOS SDK ensure smooth app performance while maintaining privacy throughout. 

But there is more to it. Why should VWO be your preferred heatmap tool? VWO’s platform seamlessly integrates insights and testing, simplifying the process of using heatmap observations to test hypotheses on a single platform. 

VWO’s mobile app testing features are advanced and outshine many competitors. This will help scale your optimization program, baking data-backed experimentation into your organizational culture. 

UXCam

UXCam provides heatmaps that show how users navigate, where they tap, and what elements they interact with in your app. This tool moves beyond basic metrics and shows you advanced metrics like custom events, crashes, UI freezes, screens, and sessions in the dashboard against which you can assess the interaction of your users. 

This mobile heatmap app also comes with funnel analytics to help you understand where and why users drop off from your app. You can also play session replays that give you a full picture of user behavior and watch them in action in your app. The best part is this tool supports heatmaps for Android mobile apps, iOS apps, and hybrid apps. 

Smartlook

Smartlook is an innovative mobile heat map app that simplifies data visualization by presenting key user behaviors in a single image. You can effortlessly track user scrolling, button clicks, and page navigation, gaining insights into what engages your audience without the hassle of data sampling.

Smartlook offers different heatmap types, such as click, movement, and scroll. Plus, you can segment data by data and complement your research with further insights through session recordings. The organized galleries in the tool make it convenient for you to access all your heatmap insights in one place. 

FullStory

With this heatmap app, you can assess user behavior on your app, helping you validate your design and messaging in your app. You can prioritize hypothesis testing by studying scrolls and clicks, and pinpointing opportunities for optimization. 

When running mobile heatmaps, you have the flexibility to choose between the Android or iOS page and select page properties, device type, time range, and segment to filter your heatmap outcomes based on your requirements. 

ContentSquare

Contentsquare’s heatmaps offer a comprehensive view of in-page and on-screen actions, including clicks, taps, hesitations, scrolls, and swipes. You can perform a side-by-side analysis on the platform or on-site using the live zoning extension. 

 You can conveniently export and share heatmap data with digital teams and stakeholders using this tool. Plus, you can explore deeper insights effortlessly through shortcuts session replay and customer journey analysis. This analytics tool is compatible with Native iOS, Android, Flutter, and React Native. 

Mobile app heatmaps help to improve user experience

If there is one certainty in the dynamic landscape of devices, it is that smartphone penetration is only going to increase. 

So, if you’re looking to make your app a powerhouse of engagement and conversions, mobile heatmap analytics are your golden ticket to watch the stories behind every user interaction in your app. Just weave mobile heatmaps into your workflow, and you’ll be surprised to see how it takes your optimization to a new height. 

And if you’re wondering where to start, look no further than VWO Mobile Insights – it’s your go-to tool for supercharging your entire optimizing journey. Give it a try, and explore its superb features, and we’re confident it will become an essential tool on your user behavior discovery journey. 

FAQs on mobile app heatmap